My car broke down at 1400. Walked back to work to report the breakdown online because the last time I called, had an auto message to say, go online to report it. So reported at 1400. Left the car in the car park. Was texted "We'll be with you in 240mins" Why can't you just say 4 hours? Coworker dropped me back at the car at 1800 to wait in -5. When it reached 2030, I called a friend to come tow me instead. 2200 The man in the van called me to say he was on his way. Told him that it wasn't his fault for the delay, but I've already been towed home and to cancel the recovery. Even if he had got to me, Last time I had the RAC out, they couldn't start it and couldn't tow me either, so that was another two hour wait for a flat bed. Will be cancelling my membership as each time I need them, they're just not helpful, at all.