I would never recommend RAC Breakdown Cover, not even to my worst enemy. Basically they take your money and when you need help they mess you around for days, hoping you'll give up and go away quietly. I had the top level of cover and had been a customer for 5 years. To say their service is shockingly bad, is an understatement. In June, I broke down 200 miles from home. It took 3 days for the RAC to get me and my vehicle home and involved being messed around terribly. There were dozens of phone calls, giving my contact details to a local garage without my consent and receiving stupid text updates every half an hour or so that were lies anyway. I was left stranded in a dark lonely location for many hours, twice, because they insisted I went back to the vehicle (a single female with health problems) and was only given a hotel room at almost midnight after I broke down in tears on the phone to their staff members who obviously had customer services training provided by the gestapo. To top all that, I was told to drive my vehicle after their mechanic 'fixed' it, despite the oil warning light being on and me saying that I wasn't happy to drive it in this condition. This resulted in an almost immediate breakdown and caused further damage that they would not accept responsibility for. As if that wasn't bad enough, I had the misfortune to need help again on 20 December. I broke down in a remote location and requested recovery to my home only 8 miles away. Long story short, I have been messed around for 8 days, including being phoned at 4.30am to arrange recovery for that morning, which did not turn up. I was expected to remain with the vehicle or leave my keys with it. When I refused, eventually it was agreed that the recovery driver would phone me half an hour before arrival so I could get there with the keys. After numerous phone calls from me to them, recovery finally happened today. The driver had not been told to phone me beforehand so had to wait unnecessarily and he told me that he had only been booked two hours before. I really don't know how the RAC have the cheek to sell breakdown cover as they either can't or don't want to provide it. I made one phone call to a local company and they could have got the vehicle the next day. I didn't use them as I had already paid the RAC for this service so I wasn't going to pay again. However, it does prove that the RAC obviously don't try very hard to find companies to assist when they let their customers down. They also had to cheek to email me about my upcoming renewal while all this was going on. You can guess how the phone call about that went!