Sadly I hit a pothole last night which completely wrecked the front steering on the car,managed to limp to a very rural lay-by whereupon I waited for five hours for the RAC.In that time I was sent 4 texts saying how busy they were but at no point was I able to speak to anyone. The road was a fast B road and I was with my young daughter. Eventually I organised everything myself and got a taxi home. The irony was that at 1-30 in the morning (7 hours after I 1st called them) I recurved a call to tell me they were still terribly busy. As you may understand they didn’t receive the best reply from me! Do not use the RAC,yet another dear British institution ruined by penny pinching and poor management.Shame.....