25th January 2023 .. location West Yorkshire. Commercial vehicle recovery. Reported recovery at 6:28 advised recovery will be 270 mins. Full description of vehicle and faults provided to RAC, and having waited roadside in cold conditions, after several text messages, and confirmation phone call the RAC would be on route , 7 hours later in the cold and wet, no recovery vehicle arrived and an customer service phone call advising no recovery available. Leaving me stranded disheartened and beyond tired having waited 7 ( SEVEN HOURS !!!!! ) been told no forward travel provided to me no recovery and above all no solution to recover the vehicle today or within the next 2/3hours . This has caused immense distress to myself and concerned friends and family being left stranded and mislead, My vehicle left roadside with my valuable inside. No consideration from RAC regarding how this effects my BUSINESS and the customers I will be letting down, because RAC misguided promises and pledges. I will be seeking consequential loses as this is an RAC business account, I will not be advertising RAC business to any of my suppliers, customers and logistic business within my networks.