HI All i have been a member of RAC for 40 years the service has always been great and polite and claims were assessed on good basis, however recent events made us put in a claim and following the manner in which we were presented with from RAC was appalling. The claim became an interrogation they short paid us for the amount of value for the items, the interpretation from a third party was incorrect and when questioned then came the interrogation, two excess fees were paid RAC took the second by mistake not assessing that it had already been paid onsite to the builder which RAC requests, now to recover RAC wants us to follow up and get money back from the builder?? really bad service if you call it that, client to RAC but who does all the running around and RAC seem to have no issues when taking out the fees or increasing them . shop around that is now what I am doing as they all cant be this bad, surely