Was in an accident 3.5 months ago where I was hit by a kangaroo on a highway whilst going 110km an hour. There was just over $28,000 worth of damages to my car which RAC had insured for $38,000 (which is far FAR more than the actual worth of the vehicle). They had increased the value of the insurance without advising us as well. Originally we had it insured at $32,000. But they then increased that to $38,000 in the middle of that covid period where 4WD were highly sought after in WA and were being sold for extortionate prices. I was then told because it was less that 86% of the cost of the vehicle to fix that it wasn’t going to be a write off and it would be repaired. I live rurally. Now left without a car and two young children when I asked how I was expected to get my kids to school and daycare and what not I was told on the phone by the operator to “catch public transport”. It’s been almost 4 months and I have had to fight constantly with RAC to get any level of assistance or information every single step of the goddamn way. They have been zero help. The only people that have managed to do anything for us have been people external to RAC. Never ever ever again will I insure with these guys. They’re an absolute rip off and complete joke. Furious doesn’t even begin to cover it. Not only have I had to deal with shock and trauma from the accident itself but having to then battle with RAC to even be considered or treated with any level of respect is just another unwarranted unnecessary stress. Do NOT insure with them. It’s not worth the trauma they cause.