This company is a joke. My daughter was stuck in a dark carpark. Phoned at 11pm no answer did an online pickup. To be told it could take up to 4 hr. Then half hr later said that they would be with her from half hr to an hr.... 1 am still nothing she's getting really concerned now as her phone battery is running low...she can't cancel the breakdown call out and go home..then call the next day as she keeps getting updates to say won't be long. Freezing cold. In a dark carpark..no phone to keep her company as low battery....its a long wait... Then someone from company rings her at 3.45am to say knowone can get to you till after 7am.... There was no point in her getting a taxi home as it would of took almost 2 hr there x back. So she stayed there... Discusting behaviour from a well know company Got to say tho the rac man who turned up was lovely. Fixed her car in 10 minutes and she was on her way...so 8hr for something to be fixed in ten minutes. The rac man said he's gonna put in a complaint as she was so relieved to see him after spending a cold,distressed night in a dark carpark... That's all the company needs to do is keep people updated every hr with a phone call, and let them know if they dont come out till next day. So at least they can get a taxi home instead. These sml things can make a difference.