My husband has been stranded for nearly 24 hours waiting for RAC breakdown recovery to actually do the job that they are paid to do. He waited in a car park in our broke down vehicle until from 4pm until 3am yesterday evening, whilst waiting to be towed home. He was then told that the RAC could only tow him part of the way and that he would have to be dropped off at a service station to wait for the next tow. The RAC also told him that they were sending him a courtesy car so that he could drive the 2.30hrs back home, later when the car did not arrive at the expected time, RAC informed him that there had been a mistake and his request had been out through to a team that operated only within the hours of 9am-5pm. Thankfully my husband managed to find a safe place to sleep for the rest of the night and then the RAC picked him up at 9am the following morning to tow him part of the way. He was dropped off at the service station with our broken vehicle an hour later and has been sat waiting for a courtesy car since! The RAC then arranged for a courtesy car to be sent to him, he was picked up by enterprise vans on behalf of the RAC to drive ten minutes down the road to collect the courtesy car. The RAC arrived to tow the car to a local garage, to wait until they could arrange a tow the entire way home, whilst my husband was with enterprise vans collecting the courtesy car. The RAC did not wait for my husband to complete the 5 minute drive back to the service station, instead they have left him waiting again. My husband is very patient, however when asking to speak to management about his case he was told that management have a king list of other people to talk to so he would have to wait his turn… what does that say about their services and reputation! This is absolutely ridiculous and unacceptable - we all know how busy emergency breakdown cover is, but we pay for a service to get us home… my husband has been waiting to get home now for 24 hours. I will not be using the RAC again, and will be recommending that everyone else looking for reliable breakdown cover goes elsewhere. Please can somebody from the RAC please take some action and do what we pay you for. Date of experience: 20 April 2023