After confirming a fault on my car that meant I couldn't tow my caravan and confirming they would rescue the caravan the customer service from this point was awful. My caravan was stranded, they told me after I had made arrangements with the site that it was covered then it wasn't then it was. After many phone calls and many broken promises I found out by accident that a company was taking it to storage, not to my home. I didn't trust the RAC so I got the address. I turned up at the storage facility and it was closed. The recovery agent and my caravan turned up and he said it wasn't his problem he had done his job. If we hadn't been there our caravan would've been left in the street. The RAC think this is ok. They think making repeated expensive phone calls is ok. They think recovering your own caravan is ok.