Their recovery 'service' is appalling! You pay extra to be expected to be recovered withing 60-90mins then spend the most of the day waiting for it to happen. After regular text updates giving me 'estimated' times which got later and later of which didnt help me as I had to get the car moved due to it causing an obstruction. Numerous calls their customer service advisors who do nothing but fob you off telling you that they will escalate the request and not giving any kind of guaranteed recovery time, I ended up spending £130 with a local firm to get my car recovered within 30mins of calling them. RAC have since refused to refund any third party costs as its written in their t&c's not to do so. They are blatantly ripping people off by not providing what they are advertising and are getting away with it as they are not regulated by anyone.