I paid for a breakdown service they simply can't provide. I waited 5 hours for a recovery to be told it will be another hour. At that point I left my car and got a taxi home! There is a lack of call centre staff and direct you to the online app, and by the recovery times a real lack of recovery vehicles too. There is no escalation process and they bombard you with false ETAs. You pay for an emergency recovery service from RAC and expect it to deliver when you need it. The worst service ever and will never use again!
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