Even a single star is not worth RAC's appalling service and their teams' callous and dismissive attitude. My Audi A8 broke down in Cornwall on 7th May 2023. I have the Barclays Premier Plus RAC breakdown cover. RAC had to recover the car from Cornwall to my town in Teesside as the engineer could not fix it. On the day of the breakdown, even while the car partially blocked a busy road, RAC took 4 hours to attend. After another two hours, the RAC recovery team took my car on the 7th of May, 2023 evening ensuring the car would be delivered to the Audi garage in Teesside in three days. Today is 18th May 2023. RAC failed to deliver on the originally promised date and failed to deliver on the second promised date by their logistics. The unfathomable thing is that none of their team can reach their logistics department by phone. They will send an email and wait for the response. The car is expected to be delivered tomorrow, 12 days after it was taken from me. The logistics and customer service wouldn’t authorise a hire car after just one day despite their additional delay of more than a week. I wasted much time in the last seven days contacting RAC. On average, I wasted 20 minutes on each call. The updated texts and links they sent got stuck on the same message for days in my case. My advice for other customers of RAC in the event of a breakdown and a need for the recovery of your car, is if they ask if you would agree to the staged recovery that may take 3 to 5 days, don’t agree. Demand for the recovery straight to the destination. This company cannot deliver what they promise and what you paid for. They are callous and dismissive to take any responsibility to offset the inconvenience caused due to their inability or incompetence. The customer service assured me a call back with a hire car arrangement yesterday and today, and the calls never came. Looking at the feedback from ‘Which’ and other sites, AA seems far better than this company. Barclays should know the substandard service of this company.