I'm disabled - diabetes & heart failure. I was a passenger in my wife's car, RAC cover via General Accident The brakes failed on M25 Sat 12:30 hrs. I was told priority, 40 mins response. 90mins later had heard nothing. You couldn't find a record of the vehicle. Morons in their call centre, mumbled incomprehensively despite the background noise of the M25 making hearing difficult. They now had no record of my car, even though they had it when I called at 12:30 By this time I was well stressed out. Not good when you have heart failure I was then told it would now be a further 90 mins at least, no longer priority. My meds were overdue, I was stressed, tense at risk. Wife was freaking out about my condition and being on the M25 hard shoulder by Heathrow right next to thundering lorries. Eventually car was recovered 4pm. But recovery guy was given details of the wrong car. Bank holiday Saturday - garage closed, so delivered to my home. Now garage is open RAC have told me they will not be completing the recovery to the dealership. Car is not drivable. So I have the most expensive garden ornament in the world in front of my house. All these years a customer and they leave me in the lurch, immobile. F*** you, RAC RAC = Rent A Clown. Never trusting them again A V O I D