I recently had the unfortunate experience of needing to use my RAC breakdown cover, and I must say it was an absolute nightmare. I had opted for this service through my insurance to have peace of mind in case of emergencies. However, when the time came for assistance, I was met with an unhelpful and obstructive attitude from the RAC. My ordeal began when I had a puncture and found that the hole was too large to be fixed with the puncture repair kit. To make matters worse, my car didn't come with a spare tire. I contacted the RAC and was bombarded with a barrage of unnecessary questions aimed at finding reasons not to provide the service without charging extra. It felt as if they were desperately looking for any excuse to avoid fulfilling their obligations. When I explained how the puncture might have occurred, mentioning the possibility of hitting something sharp like a curb or a metal object, the RAC representative informed me that my insurance company did not cover them and advised me to contact them instead. After wasting an hour on the phone with my insurance company, they confirmed that there was no valid reason for the RAC to reject my claim. Frustrated and annoyed, I called the RAC back, only to be greeted by an extremely rude customer service representative. When I recounted the situation to him, he immediately jumped to conclusions and asserted that I had hit something, thereby making it my fault and not a breakdown. I tried to clarify that I had merely speculated about the cause of the puncture based on what I could see, but he was dismissive and belittling, claiming that he dealt with people like me all the time. I questioned him about the nature of a puncture, as it clearly qualified as a breakdown, but he argued that it depended on how I got the puncture. When I asked how else one could get a puncture other than by hitting a sharp object, he evaded the question and simply insisted that if I wanted assistance, I would have to pay an additional £120. This entire experience with RAC breakdown cover was utterly horrendous and did not provide me with any sense of peace of mind. The unhelpful and rude customer service, coupled with the absurd conditions they imposed, left me deeply dissatisfied. I strongly advise others to avoid entering into a contract with RAC in the future. There are far better alternatives available from more reputable and customer-oriented companies.