The breakdown service I received doesn't even merit one star. Called them out at 5.17pm. Ended up speaking to EIGHT different people. Was lied to with assurances THREE times that recovery was on its way – "ETA within the hour" – finally recovered at 0130am the next day. I had medical issues, yet they didn't callme for over FIVE hours. Complained. Was offered £50 cheque. Ask for a review. RAC claimed they had "no reason" to review the case. On its website RAC states you can complain via Ombudsman and an alternative dispute resolution. But RAC doesn't subscribe to the service so it won't discuss your case with anyone. UNBELIEVABLY BAD CUSTOMER SERVICE.