Very slow response and a three hour wait even though it was classified as a medical emergency response. Would not recommend them as a break down service. I phoned in that I was unable to start my car at approx 1525. I tried to do it on the App but it said phone in - I did straight away and spoke to an operative. He confirmed my details, took my £40 excess and I also explained that I had had to pop out to deliver a letter which was the reason for the car trip, and my 23 year old daughter was home alone. She is disabled and autistic, but was asleep and although can live independently, shouldn't be left for more than an hour on her own because of her condition. He said that was noted and would add to the call out notes. I received the first text from you at 1539 to say the response would be at 1757, 2 hours later. I called back in and spoke to another operative. I again explained the above and was told it would be set as a medical emergency call out. I was thankful for that. I also explained I only needed a jump start as my car had been idle for two weeks as we had been away, nothing else needed. I received 4 further texts to say you were busy. At 1806 I received a text to say they were working on getting someone to me. The RAC man arrived at approx 1820. He parked, took out his battery jump start unit, connected it, and I started the car straight away. Less than 2 minutes.