I reported the fault at 4.45pm and was initially told someone would be with me by 7pm. The patrol eventually arrived at 2.34am. The patrol was brilliant - polite, thorough and patient - I can't fault him. The customer service leading up to his arrival however, was abysmal. I waited for almost 9 hours at a motorway service station. I was fobbed off with assurances that my call had been escalated and then prioritised. I was told I would get call backs within 30 minutes and I didn't. I received automated text messages with the anticipated attendance time moving further and further away. After 8 hours I was told that because 'I was getting anxious', a taxi could be arranged to take me home with a patrol attending my car at the service station the next day. I refused this option as I had no confidence that anyone would actually attend the next day - which is when a patrol was finally dispatched (although I had to wait a further hour for them to arrive). All in all it was an extremely stressful situation. There didn't seem to be any sense that the long wait was anything out of the ordinary or unreasonable. I thought that lone females were given priority but this clearly isn't the case. I certainly won't be recommending RAC to anyone any time soon.