Phoned RAC at 7.30pm 08/07/23 about my breakdown about changing gears. I received lots and lots of text with target arrival by 22.58pm. After many calls by myself later, my case was referred to a trusted partner at 00.46 09/07/23. Trusted partner called at 00.21 and recorvery by 02.30. Recovered at about 03.20 by a very pleasant and polite driver from Richford Motor Services who drove us to South Mimms Services on the M25 for onward recorvery to our home and adviced calling RAC for arrival time for onward recorvery about 03.40ish. RAC said expected onward recorvery time was 08.28. After this time RAC just was unresponsive when called. At 04.30ish and after waiting for over 10 mins on the phone, I decided to see if I could make it home, a 20-30 mins drive. I had a gear problem and was not able to change gears, but to wait 5 hours at a motorway service station is ridiculous. I decided that driving in 2nd/3rd gear could be managed. At the service station, I made sure that I could engage 2nd and 3rd gear safely. I managed to drive home arriving at 05.30ish. RAC are a joke. There should be a NEGATIVE Star Rating. I will suggest Star Ratings from -5 to +5. In this case I will give RAC a -5. Will not use again.