The Rac where to start, absolutely disgusting service, constant lies, many different points of information which is all wrong. 20hrs and still waiting. They came out after 7hrs and said it needs to be recovered. Then this is where all the lies come in, blaming there driver who was no where near taking a car for another job before he even knew about me, he found out 30 mins before he arrived but I was told he would be there 6hrs before that constant changing the eta and drivers cancelling then waiting till I called to reque. Now I have been waiting yet again after recovery could only be take me 50 miles now I wait for another recovery vehicle to take me the final 48 miles. This was suppose to be 4pm latest I was told more than likely earlier. So waiters the 2hrs called back up as no sign and now there is another 1.5hrs on top looking at 5:30 now They have no staff, no organisation and literally no care for you as a customer or a person being stranded. The person before me that was recovered had been waiting 52hrs and had been staying in a hotel. Absolute disgusting so much for 1hr response and fix. Premiums go up 30% for a drastically failing service and with holding pay rises which are needed for the low paid staff Safe to say I will be cancelling without a thought