Today our car broke down at 5.40pm
35 miles from home. I called the RAC. I’ve been a member for 32yrs and always paid the top price for the best service. Only called them out a handful of times in all those years.
After waiting 4hrs tonight, several texts from RAC saying they were on their way but no one arrived. Then we got a text to call the control centre when we were told no one would be coming and could we wait until the morning!!! Unbelievable!! Are we expected to sleep in the car? No toilet facilities or anything to eat or drink?
My husband has to take vital medication by 9pm , so we just had to get home.
We had to abandon our vehicle and get an Uber home which cost us £73. We got home at 10.45pm
The RAC will have to recover our vehicle tomorrow and get it back to us. I’m utterly disgusted with the lack of service that we pay a fortune for every month.
We will be looking to change to another service provider.
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