Would be minus stars if possible. This is a long story! 7/08/23 I reported my breakdown at 4:30pm. At 8pm, myself and my bike were picked up and taken to another location, then myself and bike were picked up from there and taken to another location. Arrived at this location at 10pm. I called at 11pm and again at 1am and they had no updated ETA for me. I am a 26yo female in a very dark carpark, freezing cold and exhausted. At 3:30am, after 5 hours in this scary carpark, I receive a call saying that they cant organise a pickup until 8-9am at the earliest. They got me a taxi to a hotel which I arrived at at 4am. They said they will reimburse me for this within 7 days. At 8:30am, I get a taxi back to where my bike is, to wait for recovery again. After several phonecalls with no information they decided to get me a taxi to my home address (I did appreciate this but the stress and cold they had already caused me was already too much) and I left the bike where it was to be recovered. 20 hours after I reported my breakdown, I was finally at home. I call at 12:30pm for an update on the bike recovery, they told me my case had been closed the day before!! How was my case closed the day before when myself and my bike were still outside waiting to be recovered the next day and I had only just got home at 12:30pm the next day?? They then tell me that actually yes your bike is still to be recovered and confirmed the location with me, and they said I will receive a phonecall at 1:30pm. At 4pm I called them again as I hadn't received the call I was promised, they told me again that my case had been closed yesterday! They then started a NEW case for my bike recovery. At 9pm when I called for an update again, they told me the new ETA is midday tomorrow (9/08/23). At 8am on 9/08/23 I called the service station carpark where my bike was left to tell them my bike will need to stay there longer, they told me the bike had been picked up last night! So I now had no idea where my bike was or how long it had been left alone with the key, ready to be stolen for all I know! I am incredibly stressed and worried at this point. I call RAC again asking for information. They tell me it had been recovered to another location and that the new ETA for recovery is tomorrow (10/08/23)! I was awaiting a callback from a manager which never happened. My bike did finally make it home on 10/08 at 2pm, 3 days after breaking down. I also had an email response to me sending my hotel invoice, saying that they will respond within 8 weeks, even though on the phone I was told I would be reimbursed within 7 days. Do not choose RAC for your breakdown cover!!! They do not care about you. I spoke to over 10 different people on my many phonecalls, maybe even 20, and only one lady actually apologised and sounded empathetic. Everyone else had a very cold and uncaring manor despite me being calm with them the entire time. Their service is appalling.