RAC were suppose to pick up my car from my local garage on Thursday 7 Sept 2023 and take it to a specialist garage. They did not turn up at my local garage or tell me that they did not turn up. I called the specialist garage today, 12 Sept 2023, to try and find out what was happening re my car. I use my car for my parents who are elderly and disabled to take them to hospital/doctors appointments as they have wheelchairs. The specialist garage informed me that my car had been delivered to their showroom on Saturday, 9 Sept 2023 but as the repair shop is closed they could not accept the car. I rang the RAC and was told they had taken it to their South Mimms depo and it was there. The call centre gentleman could not explain why nobody had contacted me but said he would arrange for it to be delivered to the specialist garage today and although the system said it would take 5 hours it should arrive sooner than that. The time was 1.15pm. I called the garage at 4.30pm and no sign of my car and they said they could no longer accept it as they had expected it last Thursday, 7 Sept and it was now Tuesday 12 Sept and it had still not been delivered. I wish to note it was the specialist garage who told us to use RAC. I started calling the call centre again and got through at 5.15pm. I was told my car was still at the South Mimms depo. I told the lady to bring my car to my home address. She said it would be another 5 hours, so to expect it at 10.15pm I called the Call Centre at 10.45pm and was informed that they were now not going to deliver it until tomorrow, Wednesday 13 Sept 2023. I told the gentleman nobody had called me back to tell me this and he just said put in a complaint. So I would strongly suggest you do not use this service as my car has now been missing since Thursday 7 Sept 2023 and I have absolutely no idea when I am going to get it back from the RAC. If I could I would rate them with NO STARS