My car was towed off the M11 by the RAC and left at Rowland Ridgway garage in Stanstead where the engineer said it would be fixed and returned thereafter to my home (three hours away). I also have this in writing in the Breakdown Report. My car is still at that garage and despite having full breakdown cover will not be returned to me without charge (which is huge). I have tried to call the RAC on numerous occasions but its "customer service" team can't be reached by telephone - the line simply goes dead - and emails (and now complaints through its online forms) have been ignored. I have been told by Rowland Ridgway Stanstead that the car is blocking its car park and storage charges may now apply. I no longer have a car, cannot take my children to school, and cannot meet clients (I run a small business). If I can say one thing about the RAC its: AVOID! TERRIBLE, TERRIBLE, TERRIBLE