YOU SHOULD HANG YOUR HEADS IN SHAME, BUT YOU WON'T. I broke down at 9am on Wed 13th Sept 2023. I called the RAC immediately and the operative asked me if i knew what the problem was. I told him that the car had a burst gearbox oil pipe. He told me an engineer would attend and I'd get text messages to update. I thought that was ok until i recieved the 1st message around 10 minutes later telling me i was targeted for 2pm and i would recieve further updates. "5 bloody hours" I thought, that was til 10am i recieved the 2nd message. My target time was now 3pm. Thats still 5 hours after waiting an hour. 11am arrived along with my 3rd message. Target time now 4pm. After waiting 2 hours (which in their adverts say this is their target time) I've still got to wait another 5 hours. At 4:30pm the guy finally arrived after 7 and 1/2 hours. In the initial call I'd said that the problem was an oil leak. The guy in the van told me I needed a truck to put the car on. He couldn't tow me because of the oil leaking onto the road. I asked him how long that would take, he told me he didn't know and the best he could do was book one for 8am the next morning. I'd had enough by now so agreed to that. I was left to get a taxi home costing £20.20. An other taxi back the following morning £20.20 i arrived at 7:45 am. 8am came and went, nothing. I rang at 8:30 only to be told my target time was 12noon. They'd had 15 hours to find a truck. Finally at 1pm the truck arrived. In total I waited 11 and 1/2 hours. I could have pushed it in that time. They are a disgrace to the breakdown service but happy to take my £45 a month. Well, my friends, no more. I'll put my £45 into a pot each month and use it to call a breakdown garage. I asked the truck driver how much it would have cost if I'd have called him direct. £180 (4 months subscription) and he would have been with me in minutes and at the garage within an hour. I haven't used the RAC for about 3 years and that equates to around £1600. Don't go anywhere near them. YOU SHOULD HANG YOUR HEADS IN SHAME