STAY AWAY FROM RAC , AVOID THEM EVEN YOU ARE DESPERATE! CONSCIOUSLY EXPOSE MY CHILDREN UNDER 13'S to DANGER stress and health damage. they give incorrect information over the phone and laugh in your face!!! children and my husband have been waiting for a tow truck for 4 hours because the mechanic who was sent could not repair it on the spot! -we paid RAC £200 for his arrival!! -Ford galaxy/ engine overheated. my husband had to buy their insurance and then we paid £360, which gives us a total of £560 for car recovery. he was told that someone would call soon and take care of the car. No one has contacted us for 4 hours, the children are scared and cold. Saturday, night, local hotels no longer accept guests, taxis do not pick up calls, trains do not run. my children are sleeping in the car, cold, exposed to trauma!!!I called RAc several times within hours and they couldn't tell me when someone would come to pick them up. even though I made them aware that the case would end up in court because they knowingly put my children at risk, they gave us incorrect information about the service and waiting time, and they charge £560 for a service that no one has been willing to perform for over 4 hours now !