Title: Disappointing Service: A 5-Hour Wait to Jump-Start a Car with RAC Customer service is not just about offering assistance; it's about providing prompt and reliable support, especially during emergencies. Sadly, my experience with the RAC (Royal Automobile Club) was far from satisfactory when my car battery died. The 5-hour wait to jump-start my car left me frustrated and disappointed with the service provided. First and foremost, a 5-hour wait for a jump-start is inexplicable, especially considering that this is a service specifically designed for emergencies. When my car wouldn't start, I expected a swifter response from the RAC to minimize the inconvenience and get me back on the road as soon as possible. The prolonged wait time not only disrupted my plans for the day but also left me stranded in an unfamiliar location for an extended period. With no updates or proactive communication from the RAC during the wait, my frustration only grew. Additionally, the lack of a backup plan or alternative solutions offered by the RAC further highlighted their poor service delivery. Customer service is integral to any service-based company, especially when customers find themselves in difficult situations. Unfortunately, the RAC failed to meet even the basic expectations of promptness and communication, leaving me feeling let down by a company that is supposed to provide dependable emergency assistance. Aside from the extensive wait time, there were further issues with the service provided during this ordeal. When the technician called. I would strongly caution anyone considering the RAC's services to explore alternative options that prioritize customer satisfaction and offer more efficient and reliable support during emergencies. In a situation where time and reliability matter the most, it is clear that the RAC's service fell immensely short of expectations.