Absolutely awful I logged my breakdown at 1pm on Friday and they said they will be with me between 45 minutes to 1 hour 20 minutes. I understand Fridays might be a bit busier but it wasn’t rush hour time I monitored their arrival time but it kept pushing back the time 5 hours later and they still hadn’t arrived and the monitored time of arrival was going to be at least another couple of hours and it was now into rush hour traffic I tried calling RAC many many times to see what the problem was but not once did they answer their phones even after waiting absolutely ages each time Luckily I was in a safe and secure area. I can’t imagine how stressful it would have been waiting at the side of a motorway for more than 5 hours There was no way I could wait at least another 2 hours as I wasn’t convinced RAC would ever arrive I called the AA to see if they would let me join straight away and what their estimated rescue time would be and they said within the hour even though it was now into Friday rush hour time I immediately joined the AA and they arrived within the hour as quoted AA fixed the problem and I was on my way There is absolutely no way I will ever use RAC again and reading hundreds of other reviews about them I can’t believe they are still in business as the service is shocking Even if you get a low cost membership with RAC or it’s included free with your car insurance etc please don’t rely on it. It’s cheap, or free, for a reason! AA might be more expensive but, in this case, you definitely get what you pay for Please please please don’t get RAC membership as you will regret it. Go with the AA and get proper breakdown cover