We broke down and in total waited 11hrs for our car to be uplifted and no recovery truck arrived. We are 83 and 79yrs old and after numerous calls to RAC on 14th September they eventually arranged for us to be taken home by taxi. It was 12pm and we arrived home at 1am having left our car to be picked up that night. The car hadn't been collected at 9am and we were offered £150 by a woman called Marva in the RAC recovery department to arrange our own collection from 60 miles away. It cost us £200 and RAC agreed to reimburse us. It is now 3rd October and despite several emails we still have not received any payment. They are a truly dreadful organisation to deal with, and trying to speak to someone is extremely time consuming and frustrating. We were kept waiting for 27mins while the operator in breakdown customer services looked into our case and said someone would call us to arrange the payment. Needless to say the call still hasn't come!!! We can quite understand that people get abusive while going through all the rigmarole of trying to get assistance, it is so difficult to get through to anyone and you just end up getting stressed out. So we are still waiting to get our money back.