Reported a breakdown 6pm Sunday 15th October... it's now 7am Wednesday- and still no recovery. After a my clutch had failed on my van.. I was told a patrol would be with me within 5 hours (when first reported) I waited untill midnight and called in again and was told unfortunately we are unable to attend as we are very busy! And advised me to get a taxi home and we will attend between 1pm-9pm Tommorow. Midnight the following day- no-one arrived. Day 3- Tuesday.. I was told after i made numerous calls, that a tow truck (3rd party) would attend within 4 hours... (by 12pm) waited for them.. again no-one arrived. Called again that evening to was told the tow company arrived at 3pm and tried to call you 4 times! But I didn't answer. My phone does not take voicemails and my phone did not ring- not once. So I asked them to add another contact number to the job (two numbers) and could I have the 3rd party companies number and I will communicate with them directly- because I'm on day 3 and the garage is waiting for my van. The response I got from one call handler was "I can't do anymore!" And hung up on me! Day 4 now- still no recovery!!!!! Avoid.