My policy is expiring in July so I called them in April just to make it clear I dont want to auto renew. My conversation with RAC rep went like this - I dont want the renew to automatically kick in, can you tick the box on your system and send me confirmation email please. - OK but we have to charge you 4.16 for this - WHAT?! I am simply informing you that I will not be signing the new contract... - Yes but there was big sign on the website when you signed up and now you must pay... - Can I get confirmation email that there is no auto-renew and also showing this payment? - Of course! - Ok , charge my c.card and send me email. I received email notification stating that my documents were updated on RAC portal so I logged on to see what basically is an invoice document for £4.16 stating that: 'You have selected to pay for your cover by automatic yearly renewal by credit card' I got pretty angry at that time! Called them immediately demanding explanation - got assurance there will be no auto-renew. Today (11/06/2016) they sent an email: 'We're pleased to provide your renewal documents for continued cover and service. We've stored them securely and you can now view them online.' WHAAATTT! You inform me that you are going to take almost £200 in July for a service I already told you I dont require?! Called them again, their rep stated that what I received in the first time was a price quote not invoice! Well, I dont think it was a price quote because I can see this on my bank statement - no reply to that. Then he confirmed to make sure I dont have auto-renewal and paraphrased - sth sth ... and I am cancelling your policy! WHAT?! I didnt ask you to cancel my policy! I want the policy to run out and I dont want to auto sign to the new one! Can you send me confirmation email please? You will get confirmation email in 48 hr. Lets see.