My car of just a few weeks ownership broke down last night. Brakes stuck on on Land Rover Discovery 4. I phoned the RAC knowing I had an all singing all dancing policy. I have been a member for well over 20 years and only used them once. Firstly did not have internet due to adverse weather, probably, and went round in circles on the phone. Told to phone the following day, 'sorry, what'. You will have to phone back tomorrow. I was calm and explained my disabled wife needed to get home for her medication. 'Ahhhh, well we won't come out because you have no tax so we can't help'. Not sure where he was getting this from but fully insured with new MOT and could not take car without road tax. Looking at reviews, I cant see me getting any refund but will be making a stand legally. Totally outrageous. Quick enough to take money with no warning with massive hikes in price. This can only be settled in court by the looks of things . Luckily a local company came to my rescue for just over 20% of the cost of my RAC Policy. I would seriously question their ethics and are taking large amounts of peoples money and then finding any excuse not to attend. I would describe the service as refused to provide a service with anything I said falling on deaf ears with no regard for customers welfare or even considering reasonable behaviour. I renewed my policy thinking that in any eventuality we could get home or stay in a hotel. I probably would find it hard to believe the other reviews if this did not happen to me. It amounts to fraud/deception, taking money for a service and then not providing that service. It also brings into question the data protection act with regards criminal offences of acting on information from data that is not correct. A registered post letter of complaint along with an email has been sent and I await their response. I am asking for a full refund having received no service at all. I am also asking for all of the free cover I get from my bank and insurance company to be deducted from previous breakdown cover for the last 7 years.