Broke down at 4pm on Sunday 22nd October, there was no mobile phone signal, & I had to walk at least half a mile in order to obtain a signal on my phone. I explained to the operator that both my wife & myself are both 80 years of age &that I had a heart problem & had difficulty in walking, I was informed that the expected time for help to arrive would be 10 - 57 pm. We received text messages every hour all saying that ( we are trying hard to get someone to us ) what good was that when we have no heat as we were unable to start the car. The temperature had dropped down to 7 degrees. The last message was at 8am on 23rd October still saying that ( we are still trying to get someone to us ) 15 HOURS from my first call it could have been in the news that two people were either in hospital with hypothermia or that two found dead in their car from the cold. We found help we flagged a passing motorist who went back home brought back a flask of tea blankets & his tool kit & repaired our car & we arrived safe at home at 12-45am. We sent a letter of complaint 12 days ago and until today they have chosen not to reply. If this is how they treat priority people, how bad must treat all the others