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Rebecca Seabrook
I am giving it 1 star because visually the RAC approved car is a nice looking car. That's where the positive feedback ends. From the minute I dropped the delivery driver off to the train station I've had problems with the car and the shocking customer service from the RAC & dealer. Within 1 minute of driving away an engine light came on in the car. Not what you expect after paying £18495 + £200 delivery costs and an RAC safety check & platinum warranty. The dealer initially seemed helpful they booked me into a local garage who couldn't see me until 2 weeks time. The car ended up having to go to Mercedes which was booked in a few days later who then advise me my brakes pads were 3mm which is below what the RAC safety check should allow. Their dispute teams advised me 50% or more and 3mm is below this. I made the dealer aware that this is unacceptable after owning the car for such a short time and they ignored my emails. Then a few weeks later another engine light comes up so back to a 3rd garage who now confirm the brakes are at 1mm so no choice but to replace the pads and discs to keep my children safe. I submitted a report from the garage with photos of the pads and brakes to the RAC dispute team to complain and the dealer is refusing to compensate me and the RAC are useless. If you think you have peace of mind with an RAC approved car and warranty. THINK AGAIN. Shocking customer service from both RAC & Signature Cars and clearly in house/ dodgy MOTs! Avoid avoid avoid. I'm taking this further so no need to comment back trying to redeem yourselves thanks!
1 year ago
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RAC has a 1.4 average rating from 2,772 reviews

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