Shocking Experience I wish I wasn’t providing a one star score as the RAC doesn’t deserve a score, We arrived at a manned car park after an 11 hour flight to find our car had been broken by the car park attendants so we called the RAC to arrange a pick up for the vehicle to take us from Heathrow to South Wales (our cover has national breakdown assistance). This happened at around 5pm, we phoned initially and was told someone would be with us within around 2.5hours, but the time on the link they sent us kept changing, we were freezing cold as we couldn’t start the car to keep us warm. We called the RAC back after no one attended to be told that the next time they would get someone to us would be at 12:15am, we waited and again no one showed, after over 7 hours of waiting we called them back to be told we were best off finding a hotel then calling them back at 7am in the morning. We found a near by hotel and set the alarm and called them at 7am and spoke with a manager who informed us that we would get a call in the next hour to confirm where we would be picking up the rental car, 2 hours went by and no call! We called to be provided with an incorrect telephone number for the rental car firm which we had to chase and source ourselves. At every point of their service we were handled with undue care and attention, we were just fobbed off at every point of contact. They have confirmed that they will cover the costs for the hotel and rental car but this doesn’t cover the stress it’s caused us. I can’t understand why they would action something but then not let us know what they’ve done, they need to train their staff or put a process in place where their system keeps their customers informed. I’m now absolutely mentally and physically drained by the experience and the RAC has a lot to answer for,