Yet another dreadful, dreadful experience with RAC Breakdown. Contacted them at 4:00pm via their contact number. Recorded message telling me to go online to log my details (not able to speak with an advisor at any point). Received a text stating estimated time of arrival 21:45pm - which I thought was bad enough - but they finally arrived just before midnight (8 hours in a freezing cold car with text updates every so often saying it would now be any time up to 12:50am. The final text from RAC themselves was 21:03 stating they were sending one of their, 'Trusted Partners'. Short phone call from RAC to say sending someone out to recover my vehicle. Waited with no update until approx 23:00pm when the Trusted Partner phoned to say any time up to 1:00am - another two hours in freezing temperatures. My initial texts from RAC asked if you are alone/elderly - I was/am both. Why do they ask this if it makes no difference to your wait time? The Trusted Partner phoned back to say they had a cancellation and would be 40 minutes. Hurray midnight and as it was only a 35-40 minute journey, I would be home by 1:00am- (9 hours). Trusted Partner arrived, gave him the postcode for his satnav and he set off in the opposite direction. Kept telling him he was getting further and further away from my destination and he refused to accept it until we were heading out to the M62/M1 instead of HARROGATE!!! I was freaking out as surely he knew the area. Eventually he turned round as he could see I was in a state of panic. Thus a short journey became a ridiculous and stressful event. This experience at 2:00am was bad enough for me as an older woman but can't imagine a young woman in the same situation. Clearly not acceptable. He did apologise as I disembarked from his truck. Not sure if that was for going miles and miles out of our way or for his general unpleasant demeanor / comments- but I have never been as happy to be on home turf. This is first the one star review I have ever given but I felt it necessary to make others aware. I hope RAC will take heed of these comments along with all their other terrible reviews.