I had to wait over 7 hours for someone to rescue me tonight. In the end it was a partner firm as apparently there were no RAC service vehicles available even though I was only 3 miles from home. What's more the partner firm arrived within 20 minutes and could easily have picked me up a couple of hours earlier at least. No accurate timings given and no follow up. I was also on the phone for over 2 hours in total because it takes half an hour to get through to anyone whenever you ring. The partner firm weren't asked to pick me up until after I had been waiting for 7 hours. It took a manager 2 hours to call me back at the very end of the long wait. He said he was the only manager on shift that evening! Interestingly an AA man stopped after I'd been waiting 2 hours to see if I was okay just out of the kindness of his heart. Had it not been for a friend who lived nearby who brought me food and tea on a very cold evening it would have been even more difficult. I'm lost for words really.