We broke down today at 4pm. It is now 10.30pm and still no one has been. When we filled in the form they asked if anyone was disabled or elderly in the car. We said yes- 1 disabled and 1 elderly- as I am in my early 60s and my husband is 73. We also had our 19 year old son with us who is type 1 diabetic! Fortunately a kindly neighbour did an hour and 15 minutes round trip on icy roads to collect myself and my son and brought us home, but my elderly husband is still waiting in the car for the RAC to come. It is December. The temperature is at freezing point! Disgusting service! We are definitely leaving the RAC and going back to the AA. We never waited more than an hour for them to come out.