AVOID AVOID AVOID!!! This company is a joke! I have roadside recovery with Hastings Direct which unfortunately doesn't cover home start. When my car wouldn't go into gear I called my insurance and got put through to RAC and was told we can help with an additional fee of £161. I agreed to pay as this is my only car and I have my job and a toddler so I need my car. I made clear numerous times BEFORE PAYMENT that the garage I'm booked with closes at 6pm so I need it towed before then. Was told they have that information and assured me all would be taken care of. I paid the fee and waited...and waited...and waited. When it got to 4pm I called and asked for an update they informed me a tow truck was on its way to me but has now been sent to another job and they are trying to get another one to me. I wasn't happy but gave them more time. Come to 5pm I call again for an update to then be told the tow truck will now be with you at 12:30am! Unreasonable! I told them I was not happy about this, needed my car to be in the garage today as I had commitments the following day! They apologised and arranged for following morning first thing, between 8am and 12pm I said that's not first thing I need my car! They need to be here at 8am! Especially since you've let me down today! They told me to call if I had not heard anything by 9am. What a surprise I heard nothing. I call them again was told they can't give accurate time they will contact you before 12pm. Come 11am heard nothing so again I call to be told sorry we had to get another tow company and now they will be with you this afternoon! Beyond a joke! I said at that point I want to make an official complaint the lady said a Manager would call me within 30 to 45mins. 2 HOURS LATER I CALL AGAIN!!! This time to be put through to a man with an awful attitude telling me I have to email as the managers "don't do that" and began rushing me off the phone! Thankfully the tow truck did arrive and my car is finally in the garage and being resolved by Halfords. Appalling customer service, appalling communication with customers I feel like they now have my money and they're done! I will be emailing and making an official complaint and will be asking for my money back! EVEN IF I WAS STRANDED I WOULD NEVER USE YOUR COMPANY! UNRELIABLE AVOID AT ALL COSTS!