My experience with this company was incredibly frustrating and disheartening. I found myself stranded in the cold for an extended period, enduring from 6:15 AM until 10:30 AM. Despite assurances from the agent to receive a callback, none was forthcoming. Each time I reached out, the agents appeared uninformed about my situation. To my disbelief, one agent even threatened to cancel the job if I contacted them again. The lack of information regarding the estimated recovery time only heightened my frustration. To compound the situation, the RAC breakdown mechanic who eventually arrived first suggested the need for pick-up recovery before assessing my car's issue. He mentioned arranging it while en route. Regrettably, upon inspecting my car from a short distance, he admitted he couldn't fix it. Surprisingly, he didn't bring or use an OBD diagnostic. Instead, he attempted a jump start and informed me that he would need to organize a pick-up, a task he had initially claimed to handle on his way to me. Following the diagnosis, I was swiftly charged £263, and the on-site patrol advised that the team would contact me with the next steps, which never happened. No details were shared about the tow company. An agent on the phone informed me that as they cannot tow back to my house in one trip, they would need to arrange multiple pickups. I was given a mere estimate that my car would be returned to my home address in 3 days. After further waiting, I was then told that the car might be returned in 5 days. Given the Christmas season, I find myself without a car and no viable options. Throughout this ordeal, the agents provided a series of implausible excuses, including claims about being unable to confirm the time and restrictions on towing due to limited drive time. Based on my experience, I strongly discourage others from using this company. Opting for a random tow company would likely be both more cost-effective and hassle-free.