I broke down and paid for a tow upfront as they said it was unlikely that it would be fixed on the side of the road but if it was then i could get a refund. the mechanic did get my car up and running and i got home so no tow was needed. After several calls over the space of 4 weeks and hours on the phone to get a refund for a tow that never happened, i still don't have my refund. I keep getting told it will be in my account but never actually arrives. The RAC has effectively stolen my money. There is no way in hell i would ever recommend using these thief's.
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