I broke down on Friday 15th December & called for assistance. I was told because I am a home carer worker I would need to pay £160 for you to come out to me. I was left stranded & had to call a private company who charged me £80. My policy was paid in full & ends October 2024. I phoned the next day to complain & was promised a phone call by 5pm that day but that never happened. I phoned again today & was told I would be called back which I was, I was then told to hold the line which I did but then cut off. This is a disgrace & will be taking this further. Nobody in this company has a clue what they are doing, you are passed from one person to another I was previously with the AA & never ever had a problem with them, I only went with RAC as I brought a new car & had free cover with you for 1 year then unfortunately decided to carry it on. I have many friends & family with the RAC & have told them of my experience & they have all said once their cover ends they will not be staying with you as to worried they will be left stranded like I was I need this sorted ASAP as I now have no cover & am stuck with you until October, I would like a full refund of the money I have paid so I can go with a professional company & not passed from pillow to post as nobody in your company has a clue what they are doing