Avoid RAC breakdown I reported a breakdown at 16.30, and was given an ETA range ending 17.25. After this time had come and gone, I called RAC and was told the case had to be ‘escalated’ and that I should get a a call within 30 minutes. After 90 minutes, I called back, and was told “there are no patrols in your area” (SW London- hardly remote). The app then updated, suggesting I would be attended to by 21.50. I then received another call, and was again told there were “no patrols in your area”. The person to whom I spoke gave me 2 options- 1. “call back tomorrow” 2. A partner company to attend the breakdown, but this would take up to two hours, on top of the 5 hours I had already been waiting. I said I had been told on the app that a patrol was due to arrive by 21.50. The person said he had no idea why this was, as a patrol had never been available in my area. The matter was eventually resolved by the partner company at 23.15, almost seven hours after I reported it, and only after my continued efforts to get anything done at all. RAC asked me, in request for feedback, why I cancelled the callout. I am genuinely shocked at how RAC operates. I received a total lack of service, pitiful communication, indication of ETAs which was entirely false, and indifferent customer service operatives casually telling me there was nothing they could do. I am saddened to see the deterioration of RAC from a once iconic British motoring brand to this. I would urge anyone considering taking out or renewing breakdown cover to consider not only my concerns but those expressed through the 1* reviews representing 18% of the total.