You are a breakdown recovery service. At 18.00 on Thursday night, I was in the middle of the country side, caught by the floods and my vehicle was stuck. After calling, I was firstly told you would not help as you were concerned for your vehicle and later told that you would not help because the flooding that I was caught in did not constitute a breakdown. You totally failed to realise that I was left without any support in the cold in a flood at the age of 73. I pay for your service so that I can have confidence that if I happen to be stuck somewhere I will get rescued. As it happened my son was with me and we found a farmer who made a cup of tea for me while he got us to our final destination. After all of this the next day when we spoke with you you said you would send someone to diagnose the issue. Later you called and said you would not be doing this as it didn't count as a breakdown. No one really cares what you technically consider a breakdown. The fact is, I pay for RAC rescue and my car would not start. That in anyone's book is a breakdown. Your customer support was atrocious. Imagine I had not been so able, not had my son with me and was in the same situation. In the end I shall be making a public review of RAC and not just a feedback to your email so that others will know of your total lack of support, total lack of empathy as a business and consideration only for making sure that you can save every penny at anyone's cost. We have now spoken with comparable companies and will be moving to them immediately as not only have other's confirmed it, but they have no issues helping people in such situations. You should be appalled by your lack of service when people are in such need.