If I could give 0 stars I would. Called up on the 13th dec am as car wouldn’t start and needed it for work 4 hours later. I’m a doctor and do house calls. Was told wouldn’t be a problem and that they would get to me in time but had to pay £200 upfront as I’m a new customer. Once I had paid looked at the ETA and was 3pm 6 hours minimum! Called them back was told no problem would would make me a priority, within 30 minutes had changed to 5pm! Then called them and asked could I just cancel it as I need to make alternative arrangements to start my car as I need it and cancel off the payment as it hadn’t gone out my bank yet was told yes, put me through to the Finance department who said would cancel the payment. The Day after £200 went out my account. After emailing (no response) speaking to the call handlers on 5 different occasions and the finance department a further time with each saying no problem Money will be refunded still hasn’t happened! On last phonecall guy says he’s made a complaint for me and they will call Me back within 24 hours and he will Send email straight over (no callback no emails at all have been sent despite being promised this numerous times!). They are now saying they can’t put me through to the finance department and can’t put me through to their boss or anyone to make a complaint! And that only way to get a refund with RAC now is to complain to an email address that never reply. They essentially steal your money avoid avoid avoid. I will be takingTo financial ombudsman in feb and posting everywhere I can find. Absolutely disgraceful worst customer service I have ever experienced. But the sheer lies and the stealing of customers money really is on a different level! I still haven’t even had 1 email From them despite assurances each time I called that they would send me an email with the details on!