Honestly wish I could give 0stars. Used to be a great company with great customer service who would go beyond to give you discount. No longer such a company. Was on a continual loop of pressing 1 going round in circles on the various numbers I had for them (number on my benefits key fob clearly outdated and they’d not sent me a new one). Eventually had to log it online. Called for an estimate of when they would arrive as I needed to collect my son. Was told it wasn’t on system and if I had no text to confirm then it wasn’t logged. Rude lady wouldn’t log it for me. I was getting exasperated from the stress of trying to get in touch with them and was told to “not be short” when I said excuse me coz I’d not quite understood what she said she again said “don’t be short with me” I admit I lost my rag at that point. Hopefully I made her day a misery because she Definately didn’t help mine. Cancelled my auto renewal direct debit (which had gone up to £80 when it used to be £40!!) and I assume because of my “behaviour” they’ll cancel my membership too. Can’t even log into their website now, apparently my account is locked. Been with RAC 10 years. Going to just add breakdown cover to my insurance from now on.