Our service engineers have the RAC for their breakdowns. Our engineers van today broke down. I contacted the team online as told to do around 8am. We had a time of 10:30 to recover, this was ok. I refresh the page to see that it had been cancelled and the driver hadn't called my engineer to say he couldn't find him. So i had to then try again, this time i spoke to someone on the phone. Had another time slot for 13:00, about hour later next time slot 14:30 to 16:30. My engineer has been waiting all day for this. Its beyond ridiculous. Lost a full days work due to this problem of waiting around. Not happy with the service at all. I know the weather and traffic is bad but this just took the p***!!!! Resorted to a local garage to tow the vehicle and come out and do diags. Will be looking in to a new breakdown cover service.