Have been with the RAC for 20 years, and only ever used them a handful of times in that period of rac membership. At renewal each year for past few years now they keep hiking up the price, always managed to get them to keep it at last years price. Not this year, they would not budge and quite frankly the person i dealt with was indifferent, cold and frosty on the phone. They have a take it or leave it attitude. so much for customer care. it no longer exists. Not what i expected and certainly not the organisation they used to be. They do not reward loyalty and now feels like they are just about making money. Read the other reviews, that people have experienced. so i went with start rescue, much more competitive and which recommended. don't waste your time and money and go elsewhere after doing your research.