What a Rip-off RAC (Rip-off Automobile Club) If you're a member of the RAC, you may have heard it referred to as the "Rip-off Automobile Club". Unfortunately, this is due to the club's reputation for selling misleading policies, and upgrades, overcharging and not honouring the commitments to its customers. It's important to do your research before committing to any service, so make sure you're getting the best value for your money. I have been a member of the RAC breakdown service since 2016, with legal plus and tyre replacement upgrades. Although I have only had to use their services on four occasions in seven years, I was left disappointed with their performance. During the first incident, my car broke down on an M2, and the RAC mechanic who attended diagnosed the fuel pump as the issue. He tried to force start the vehicle until the battery went flat, even after I asked him to recover the car to my home as garages were closed. When I called a mobile mechanic to fix the problem, he discovered that the timing belt was broken and found further damage caused by the RAC mechanic trying to force-start the vehicle with the broken timing belt. I ended up spending more to get it fixed. I also tried to use their optional services for legal plus, key replacement, and tyre replacement on three occasions, but they told me that incidents were not covered. Despite the policy document they sent me not excluding the incidents, they maintained a separate policy document that excluded them. I raised complaints for each incident, but RAC ignored them or responded after their eight-week deadline, failing to provide the Ombudsman's contact details to take it further. Today, I called them for help with an issue, and they told me it was not covered, despite paying for full breakdown cover, which included nationwide recovery. They left me with a flat tyre and asked me to arrange for my garage to fix it. They couldn't find any clause in their policy that said my issue was not covered, even after searching for 20 minutes. The only thing they found was an old policy that I didn't purchase, as I have a new policy. I found my experience with RAC frustrating, as items that were initially covered under my policy suddenly became not covered when I needed them. Before buying any of their services, I asked RAC about what was covered and what wasn't. For example, when I looked into Legal Plus, I asked if it covers general consumer disputes, employment issues, and car-related disputes, and they assured me it did. Unfortunately, every time I needed to use one of these services, I was disappointed with RAC's performance, leaving me stranded in difficult situations.