Worse than bad. Their sub contractor damaged the suspension on my car whilst winching it on to truck rendering it not drivable. waiting from 05.30 am until 3.30pm for recovery 10 hours in the car, no toilet, no food, wouldn't or couldn't give me a time for recovery. Cost £15 in taxi fare from home to because the car because couldn't go to any garage the day before being Sunday, only allowed one recovery therefore needed to get it to garage. Booked in for 9 am giving them. 3.30min for 30min journey. When I eventually got to the garage too late for the repair that day, another Taxi to train station, train fare, home, then another taxi and train to collect the following day. £245,for the repair, £65,for new tyre damage by coil spring, which was damaged because when they recovered the car initially used the front arm instead of tow eye. The goodwill gesture of £50 doesn't even come close. Factor in 15hrs waiting over 2days then you might begin to understand how bad they are. One thing I've learnt from this experience is not to believe what they say to you over the phone. If you need recovery and they are busy they don't consider using any sub contractor for at least hours. Honestly!! try elsewhere these people have no regard for your welfare at all. 3 hours to get no help from the motorway after freezing cold soaking wet. Police ordered me to get off the road couldn't wait in the hard shoulder any longer. dark and dangerous. had to pay elsewhere because RAC didn't turn up! If your looking for a breakdown service then do yourself a favour look elsewhere..