Told 3 hours for tow back or up to an hour for tyre replacement . Over 2 hours later man in van turned up with his female passenger saying we can't come into the multi storey as in a van despite the fact we had said this was where we were. Dreadful service RAC and rude telephone co-or dinators . Filling in on line form when you are stranded with little internet is also ridiculous .
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Alice, Customer Support
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